“Our claims department is where we deliver our promise to the hundreds of thousands of pet owners enrolled in VPI Pet Insurance,” said VPI CEO and President Dennis Drent. “Nilam, in addition to bringing a diverse and applicable skill set to the position, also boasts an extreme passion for customer service and a clear understanding of the need for continuous process improvement. This type of focus is pivotal to maintaining efficient claims processes that are aimed at customer satisfaction.”

Before joining VPI, Nalamwar served as program manager at Gateway Computers and as a senior consultant for accounting giant Deloitte & Touche, LLP. While at Deloitte & Touche, Nalamwar specialized in assessing the effectiveness of clients’ execution of information technology functions, evaluating their adherence to established Systems Development Life Cycle (SDLC) processes, security processes, and emergency change procedures. Prior to entering the workforce, she completed a materials graduate internship at the Intel Corporation.

Nalamwar holds an M.B.A. from the University of Arizona and a bachelor’s degree in psychology from the University of California, Los Angeles.

An avid bicyclist and gourmet cook, Nalamwar resides in Irvine, Calif., with her husband. Her other interests include reading, hiking, swimming and running.